Crunch Fitness - Ballantyne

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Aashima Bansal a month ago

I have been a Crunch member for 8 years now, and never once have I had an issue. The gym is always clean, the equipment is top-notch, and the overall vibe is incredibly motivating. If you truly want to take your fitness journey to the next level, train with Coach Daniela — she is absolutely AWESOME! She does so much more than just train you. She pushes you in a unique and encouraging way, keeps every session fun, and provides endless guidance and support to help you achieve your goals. I genuinely look forward to every session with her. Highly recommended the gym and staff there!

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Sofia Antle a month ago

Love the staff here. The personal trainers are amazing. I trained with Kendra and she is phenomenal at what she does. Motivating, uplifting, and genuinely caring for each and every one of her clients. She understood my goals for my health and fitness and took me there 👏👏👏

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Samantha Rada 2 months ago

The staff at this gym is AMAZING super friendly and welcoming. Very clean and well keep. I would just love if the gym had a Hack Squat machine that is not the linear hack with poor ROM. I always have to go the Crunch Fitness in steele creek to get a good leg workout!

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Joey Monjaras 3 months ago

Great gym and great location. The facility is always super clean, the equipment is well maintained, and everything is usually in working order which makes workouts smooth and hassle-free. Staff does a good job keeping the place organized and the atmosphere is solid. Definitely one of the better Crunch locations I’ve been to.

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Mario Adams Edited 3 months ago

I am assigning a three-star rating to this facility based solely on the physical infrastructure (cleanliness and equipment). The remaining two-star deduction is a direct reflection of a systemic failure in leadership and staff professional standards. Roughly a month ago , while utilizing the facility, my workout was interrupted by two individuals who unilaterally seized my equipment during a brief rest period. Upon my return, I attempted to de-escalate the situation by clarifying my continued use of the station. This resulted in an immediate escalation by the other parties, involving verbal harassment and explicit threats of physical violence in the parking lot. The subsequent intervention by Crunch Fitness staff was marked by a profound lack of professional neutrality. Rather than following standard conflict resolution protocols, staff engaged in the following: Premature Judgment: Staff bypassed an objective investigation, instead choosing to physically surround and belittle my account of the events before gathering facts. Failure of Duty of Care: Despite the other parties vocalizing threats of physical battery, management failed to take any disciplinary or protective action, effectively validating the harassment. Professional Negligence: Even after the aggressors eventually admitted to their conduct, no apology or corrective statement was offered by the staff for their biased behavior. This incident demonstrates a critical lack of training in member safety and conflict management. When staff prioritize 'gym-floor politics' over the physical safety of their members, it creates a liability-rich environment that is inexcusable for a professional establishment." UPDATE: 1-STAR RATING This downgrade is due to management’s failure to address a specific incident involving staff members and two gym members who attempted to bully me earlier in this engagement. Despite bringing this to their attention, ownership has chosen to provide generic corporate excuses rather than addressing the unprofessional conduct of their employees and members. This creates and eviroment where the paying customer instead of the establishment is expected to be the stop to resolution. When members feel emboldened to harass other members—and management refuses to take corrective action—the culture is fundamentally broken. Recommendation for : If you prefer an environment where you aren’t subjected to bullying, drive 5 miles down the road to LA Fitness. Better management usually results in better-behaved staff.