Crunch Fitness - Montgomery

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Shantise Pearson a month ago

Jhobeily was super sweet! She helped me cancel my membership and listened thoughtfully to my concerns. The staff are great! The people working out at this location are very creepy, definitely stopped coming for that reason.

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shenika smith 2 months ago

Just a horrible experience. Tried to cancel my membership they tell me i can’t because i owe a 70 dollar annual membership due in March. Why would i pay an annual membership fee when I'm trying to cancel the service. Then I’m told i can’t cancel until it paid. Wait on it! I paid consistently no late payments. Even when it went from 9.99 to 15.99 i still didn’t trip. Now two years later i can’t cancel because of an annual fee that im not even going to be there for!! The hours are crappy and so are the machines. It’s better gyms in the area. Please pick one of those instead. I wouldn’t wish this on anyone.

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LaTraviate Brown 5 months ago

Jarrell provided excellent customer service. He was well versed in plans, equipment and how to sign up with a trainer. He was very easy to talk to about goals. I recommend talking to him when you come to the gym.

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Kristina Banks 7 months ago

Me and my husband are in here regularly and I have to say I truly adore the staff. Jarrell, Courtney, and Brittany always greet us with a smile and warmth and things like that truly make a difference. Even the cleaning staff is great, they maintain a clean facility and there is a vast array of equipment to use so it never feels too crowded. The gym is great, but the staff is what truly makes it special, please pass on our compliments!

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Anna Claire Jameson Edited 11 months ago

Edit: unfortunately after being a member a bit longer, interacting directly with the manager and visiting other locations, I had to edit my review to lower the score from a 4 to 2. Trash outside is STILL ridiculous. This location is not cleaned frequently enough given the amount of traffic it receives. The showers are full of MOLD and dirty vents. The cleaning spray is often empty at the cleaning stations on the gym floor. The toilets in the ladies locker room have caked feces that remains for several WEEKS. The rooms in the back are overflowing with random clutter. The ventilation system throughout the gym is absolutely FULL of thick dust. The trash is often left overflowing in the ladies locker room. The manager is completely delusional and will flat out gaslight members who try to bring issues to her attention. These issues are not even hard to resolve. She said the gym was clean but, if she thinks this is clean I would HATE to see what her own house looks like. This is pathetic. Original: I just joined yesterday for the sauna and classes which is something you cannot get at PF. I got to the gym around 7p. I stayed until closing around 11p. Typical evening crowd. The sauna was working and clean. The gym & locker rooms were clean. I gave a 4/5 because there was a significant amount of trash outside of the building on the sides that needs to be cleaned up. It really looks bad. I realize Crunch may not own the building but, I would get that cleaned up ASAP since it reflects poorly on Crunch. Hopefully, that will improve and the sauna will continue working.