Rumble Boxing

J

Jasmine Wooten 6 months ago

On today, Nov. 22, 2025, I came to the 8:30 am rumble class like I do every Saturday (pending I’m in town). Today, we had a different instructor whose class isn’t my most favorite, but they were in this time-slot and I had plans later. Anyway, throughout class, there were 2 very chatty and loud ladies. They spent majority of the class loudly talking OVER the already loud music & they literally stood at the bags having a full blown convo and even playing on each other’s bags. Now, my normal instructor, whose class I love, has told people to be quiet in the past because this is a class and we want to workout and be around good energy and motivation. It’s just a distraction! Now, the part that’s a bit upsetting is the customer service. I didn’t express my frustration AT the studio because the chatty ladies were still in the lobby and I didn’t want to put the instructor on blast. It’s not like it’s huge waiting area to chat. So, I left out and called… 4 times. They don’t typically answer bc they suggest you text them and they list the number to text in the voicemail recording. However, they listed one number and then when they repeated it, they said a different number in the beginning which obviously was a mix up. No biggie, I text both numbers. After a second text, I got a response and asked for a manager call. I spoke with a man and I said, “hey I just want to leave feedback about class this morning and I didn’t want to do it at the studio because I didn’t want to embarrass anyone.” He says, “ok” so I keep going and I mentioned how the ladies were very distracting and playing around. I mentioned that he could check the cameras to verify the playing around and I said the Instructor didn’t address it which they usually do (my normal person). ALL HE SAID WAS, “ok thanks for the feedback.” I was waiting a moment for more but there wasn’t any. So I went on to say, “also the numbers on the voicemail say two different things.” ALL HE SAID WAS, “ok thanks.” Now, I want to mention that I am a ClassPass user. However, I have been with this studio for at least 8-9 months coming each Saturday, sometimes during the week (unless I’m out of town). I don’t know if ClassPass feedback just isn’t valuable, but my money is green like the rest. Customer service is important and that was very off putting. It goes a long way. A simple, “I am sorry you had a negative experience, we value your feedback, and we will be sure to check-in with the instructor so this doesn’t happen again.” ANYTHING would have been better than what I got. That very “whatever” response is poor customer service to me. A little apology also goes a long way. And on top of that, I held the rest of my feedback because he wasn’t interested in the little I had given. but class was wonky. One thing was displayed but then we were told to do another. Or one thing was said and then forgot to put on the screen. Too many mess ups throwing me off. And the instructor didn’t “work the room.” Idk I’m used to the instructor going around, encouraging us, challenging us, and by walking around, that would have addressed the chatty pattys in the room! Anyway, I truly hope this doesn’t happen again and I hope I can book with my normal instructors going forward.

G

Giuseppe Bovenzi 7 months ago

I have been a member at Rumble for over a year now and even after 300 classes, I continue to look forward to my next class! All the instructors are amazing and I especially appreciate that they take the time to make sure that you have correct form. This was immensely helpful when I was first starting out (special shout out to Meg & Emma!) The instructors, their music playlists, and the themed classes always hit. Keep doing what you’re doing!

S

Sydney Mason 8 months ago

So much fun!! I did the intro to boxing class and although it still tested me, it was fun and very high energy! Gabriella is also very nice and accommodating to your work out needs! (Also don’t let anyone tell you that you can’t box with acrylic nails, Gabrielle assured me it was perfectly fine and I had no issues!)

C

Chantel Stewart a year ago

Today I took my very first class at rumble South end and it was an amazing experience. From the check-in to the checkout, everything was 100% on point if you haven’t yet checked out this location now is your time Emma was an amazing instructor and I definitely recommend.

L

Laura Sanders Edited a year ago

I’m 52 and I was in a bad car accident last year and I couldn’t do much working out for about 10 months and I gained weight and had no energy! So after I got better i decided to give Rumble a try! I joined back in February of 2024 and I’ve been going ever since! I absolutely love it there and I’ve lost 30 lbs and I have so much strength and stamina back and I need that for my job as a LMBT. I try to go 4 xs a week and everyone there is amazing and so welcoming and helpful! I couldn’t ask for a better place to be a part of. My daughter goes to Rumble in Hoboken NJ and I visited there twice and it was also great! If you’re looking for a fun place to get out stress and get a great workout that will benefit you as a whole, give Rumble in Southend a try! Thank you Rumble Fam! 🥊