UFC GYM Waikele

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Nel C. 4 weeks ago

I came in today to use the gym pass because I was seriously thinking about joining, but unfortunately the experience I had with the front desk staff completely put me off. I had called the day before to confirm that childcare was included and that I’d be able to attend a class. But when I came in this morning (Tuesday the 19th around 9am), the lady at the front desk was really rude and unprofessional. She told me, “We don’t give free childcare,” in a very dismissive way, even though I had already confirmed it the day before. The whole interaction made me feel unwelcome, and because of that experience I won’t be joining the gym anymore. it was really disappointing.

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Mikey Brown 3 months ago

Not sure why the Girl Scouts selling cookies today were accosted by tall botox blonde worker. They were asked to be there today by management. She basically blocked them and gave them the 3rd degree grilling why were they there and who authorised it. Apparently management didn’t tell her. However, I question the importance of her role to begin with. This is usually a good place that supports Girl Scouts and most of the employees are super friendly. However, this experience made it very awkward for my daughter who stated she kept getting evil looks from this employee. Effective immediately our troop will not be selling Girl Scouts cookies there. Looking at other reviews, we’re not the only ones to feel negatively about this one bad apple. Hopefully management gets better communication and enforces this employee to a higher standard. She made what was supposed to be a fun and encouraging event into an awkward and threatening experience. Again, the rest of the staff is reported to be tops. I was looking at a membership before hearing this… probably not now. Maybe a better experience next year?? Also, I don’t speak for the Girl Scouts, I speak for my daughter. -Mikey

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Addi Qatamin Edited 3 months ago

I am beyond frustrated with the lack of accountability and basic administrative competence at this establishment. After committing to a $2,600 family subscription, you would expect a minimum level of customer service. Instead, I’ve dealt with nothing but broken promises and predatory fees. The Issue When I signed up, I explicitly instructed the staff to use a specific credit card for the $60 annual fee, distinct from the primary account card. The staff looked me in the eye, nodded their heads, and guaranteed it was updated in the system. What Actually Happened: Ignored Instructions: On the day of the charge, they completely ignored my request and attempted to bill an out-of-service card. Automatic Penalties: Because they ignored my instructions and the transaction failed, they slapped me with a $23.50 "processing fee." Refusal to Correct: Despite me explaining the situation—and reminding them that their own staff promised this was handled—management refused to waive the fee or admit their error. The Verdict It is absolutely ridiculous to treat a high-paying customer this way over a mistake their own team made. They would rather lose a family’s business over a wrongful $23 fee than simply fix their own clerical error. Save yourself the headache and go somewhere that actually respects its members.

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David Cardenas 4 months ago

As others have already mentioned, the blonde woman at the front desk, with very noticeable Botox, is consistently rude and unprofessional with members. That behavior is the main reason I decided to cancel my membership. To be fair, the boxing and kickboxing classes were good, the gym is mostly clean, and the equipment is regularly maintained. Unfortunately, none of that compensates for the poor customer service. Basic respect should be expected when you’re paying for a membership. You’re working with people who are investing in their physical and mental health, not somewhere they should feel uncomfortable or disrespected. Based on other reviews, this appears to be a recurring issue, not an isolated experience.

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MS G Local Guide Edited 5 months ago

Yay they fixed the AC and now it’s great! The classes and coaches are all amazing and I love the amenities like cryo and red light therapy, sauna. I haven’t taken all the coaches classes but shoutout to Quan &TJ for hiit and Chris for yoga flow.