VRTX Fitness

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Molly Kane 4 weeks ago

Super nice gym. Nice equipment and it’s clean! I took a yoga class with Brian, very challenging and I enjoyed his method and knowledge of teaching. When in Missoula we will return to visit.

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Colby Aubuchon 5 months ago

Really enjoyed being a member at this gym! Lots of machines, weights, and extra equipment like bands, mats, ropes, and balls. I ended up adding on The Vault membership, which sparked my weightlifting journey. It was a little disorganized getting started but, settled in quickly enough. I had a lot of fun during each session meeting other members and Keesha, Kevin, and Nick are excellent trainers! They also usually have an event going on or upcoming in the community. Highly recommend the ZooTown Challenge!

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Kaden Loring 7 months ago

Realistically, its a nice gym. But I am frustrated with some of their policies and how they addressed them with me. They have a feature in their membership where you may put your payments on freeze, when for instance you are out of town for an extended period of time or are injured. I had requested to pause my account for two months about 8-10 days prior to when my next billing would occur. That means there were 8-10 days in a month I'd already paid for which I was forfeiting the right to use the gym. I expected to not be billed for the next two months, but on my billing date I found another charge. I called and left a voicemail where I requested politely that this be refunded, as I'd been told at the time of requesting my freeze date that I would not be charged at the next billing date. They called back the next day and I explained the situation, with the employee sounding amenable to issuing me a refund, which I was very pleased with the customer service at that point. She asked to put me on hold, to presumably speak with her manager, and then came back on the phone with what sounded to be an immediately confrontational tone and said that my contract stipulates I would have needed to give 14 days notice before the next billing date. Okay, great. The contract fine-print says one thing and a front desk employee said another at the time I had asked for more information. Your customer in this situation is not using any of your services in the current period under dispute for refund and they paused their account in the previous period, forfeiting value on that months membership without any subsequent discount....and you can't just click a few buttons to refund the customer for what should be a pretty straight-forward "Oops, mistakes happened on both sides, we are happy to make this right with a one-time refund."? To make things worse, the clear as day flip from seemingly happy to help refund me to being confrontational after the hold was a very unfriendly experience. All in all, I have been a customer of VRTX for a year, and was planning to be for years to come, but will be taking my business elsewhere.

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Séy Séy a year ago

I love this place. There are some many opportunities for members. Health plans, fitness plans, massages, steam rooms, clean equipment, juice bar, helpful and friendly staff. I wouldn't want to go to any other gym. This place has everything you need for your health journey, no matter what it is. I'm thankful for this place.

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Robert Marks 7 years ago

I was visiting Missoula from Cincinnati for my son's graduation and needed a place to work out for the week. I was able to purchase a week pass and couldn't have been happier with the experience I had at The Source. All the equipment is first rate, the staff couldn't have been nicer and what really impressed me is the incredible attention devoted to conservation and energy efficiency. I really hated to have to leave.